ADX261 RELIABLE TEST DURATION & ADX261 DETAILED STUDY PLAN

ADX261 Reliable Test Duration & ADX261 Detailed Study Plan

ADX261 Reliable Test Duration & ADX261 Detailed Study Plan

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Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed to assess the candidate's ability to manage service cloud operations efficiently. ADX261 exam covers various topics such as Service Cloud Console, Service Cloud Automation, Knowledge Management, Service Cloud Communities, and Service Cloud Analytics. Administer and Maintain Service Cloud certification exam is conducted online and comprises 60 multiple-choice questions that need to be answered within 90 minutes.

Salesforce ADX261 Exam consists of 60 multiple-choice questions that you must complete within 105 minutes. The questions are designed to test your knowledge of Service Cloud administration and maintenance, including topics such as case escalation, data management, and reports and dashboards. To pass the exam, you must score at least 65%. Upon passing, you will receive the Salesforce Certified Service Cloud Consultant certification, which validates your expertise in managing and configuring the Service Cloud.

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Salesforce ADX261 Exam is an important certification for Service Cloud administrators who want to demonstrate their expertise in administering and maintaining the platform. ADX261 exam covers a wide range of topics and requires a deep understanding of Service Cloud features and capabilities. Passing the exam demonstrates an administrator's ability to configure and customize Service Cloud, manage data and records, and use analytics to drive business insights.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q37-Q42):

NEW QUESTION # 37
Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred.
What should a consultant consider when moving these images into Salesforce Knowledge?

  • A. Change all images to JPEG files.
  • B. Ensure each image is less than 25 MB.
  • C. Add images to an HTML file.

Answer: B

Explanation:
When moving images into Salesforce Knowledge, it's important to ensure that each image file size does not exceed Salesforce's maximum file size limit, which is typically 25 MB. Adhering to this constraint ensures that images can be successfully uploaded and displayed within Knowledge articles.


NEW QUESTION # 38
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

  • A. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
  • B. Migrate a test deployment to a staging environment for a smoother real-life experience.
  • C. Ensure all users refrain from logging into production for an entire day prior to deployment.
  • D. Plan and communicate the deployment to all users of the organization in advance.
  • E. Select a window of time when users will NOT be making changes to the organization.

Answer: B,D,E

Explanation:
These are three best practices that should be used when deploying Salesforce functionality to production. Planning and communicating the deployment to all users of the organization in advance will help avoid confusion and disruption, as well as ensure user adoption and feedback. Selecting a window of time when users will NOT be making changes to the organization will prevent data loss, conflicts, and errors during the deployment process. Ensuring all users refrain from logging into production for an entire day prior to deployment will minimize the risk of overwriting or corrupting the deployed functionality. Verified Reference: : https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/plan-and-prepare-for-deployments : https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/deploy-changes-to-production


NEW QUESTION # 39
Universal Containers (UC) recently expanded sales to Mexico and Canad
a. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right knowledge to solve the issue.
Which solution should a consultant recommend to meet the requirements?

  • A. Configure Case Assignment rule and Omni-Channel Supervisor.
  • B. Configure Omni-Channel Skills-based Routing.
  • C. Configure Omni-Channel Queue-Based Routing.

Answer: B


NEW QUESTION # 40
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?

  • A. Prioritize the requirements based on who submitted them.
  • B. Provide a timeline that addresses all the requirements.
  • C. Organize the requirements from largest to smallest.
  • D. Identify the requirements needed for initial GoLive.

Answer: D

Explanation:
Identifying the requirements needed for initial GoLive is the recommended next step after gathering a large set of required deliverables for implementing Service Cloud. Identifying the requirements needed for initial GoLive involves prioritizing the requirements based on their importance, urgency, complexity, and dependency. This can help determine the scope and timeline of the project, as well as the resources and budget needed. Identifying the requirements needed for initial GoLive can also help avoid scope creep, manage expectations, and ensure a successful implementation. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Project Management Best Practices


NEW QUESTION # 41
Universal Containers (UC) is configuring a self-service page for customers to find Knowledge articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but wants to ensure that the bot only directs cases to live agents during normal business hours and observes holidays.
How should a consultant meet this requirement?

  • A. Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.
  • B. Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.
  • C. Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business

Answer: A

Explanation:
To meet the requirement of directing cases to live agents only during business hours and considering holidays, configuring the Einstein Bot with an action to check for Default Business Hours and active Holiday records is recommended. This ensures that customers are directed to submit a case form when live agent support is not available, maintaining service expectations.


NEW QUESTION # 42
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