MICROSOFT MB-280 STUDY CENTER, PRACTICE MB-280 EXAM FEE

Microsoft MB-280 Study Center, Practice MB-280 Exam Fee

Microsoft MB-280 Study Center, Practice MB-280 Exam Fee

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q39-Q44):

NEW QUESTION # 39
Hotspot Question
You are a Dynamics 365 Sales consultant for a food service company. The company caters meals for client companies.
The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.
The lunch bundle is created at $200.00. It will include the following.

You need to explain how the sales staff should manage the product bundle in the opportunity.
What should they do for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Determine the price of the product bundle: Add the prices of sandwiches, napkins, and sodas.
Increase the number of sodas at no additional charge: Increase the quantity of sodas in the line item.
Increase the number of sandwiches and charge the price list price for each additional sandwich:
Increase the quantity of sandwiches in the line item.


NEW QUESTION # 40
You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?

  • A. Three duplicate detection rules only.
  • B. Two duplicate detection jobs and two duplicate detection rules
  • C. One duplicate detection job and three duplicate detection rules.
  • D. Two duplicate detection jobs and three duplicate detection rules.

Answer: C

Explanation:
To identify duplicate records, you need to configure both duplicate detection rules and duplicate detection jobs.
Since Terra Flora requires identifying duplicate pet records across various fields, creating three duplicate detection rules is likely necessary to cover different columns (such as name, breed, and dietary requirements) in the Pet table.
One duplicate detection job is sufficient to run these rules concurrently, scanning the database for duplicates across the specified columns. This job can be scheduled or run manually.
Option B is correct as it ensures comprehensive coverage with three rules addressing various fields and one job to manage the duplicate detection process.
Reference from Microsoft Documentation:
For guidance on setting up duplicate detection jobs and rules, refer to Detect duplicate records in Dynamics 365.


NEW QUESTION # 41
A marketing user wants to target two groups of customers:
1. All customers that live in Paris.
2. All customers that have made more than ten online purchases.
You decide to meet this requirement by making quick segments.
Which two options should you use as the base in the quick segments? Each correct answer presents part of the solution. (Choose two.) NOTE: Each correct selection is worth one point.

  • A. Measures
  • B. Enrichments
  • C. Profiles
  • D. Insights
  • E. Data tables

Answer: A,C

Explanation:
* All customers that live in Paris.
Customer profile data has address information.
* All customers that have made more than ten online purchases.
Incorrect:
Not Data tables [Not available for Quick Segments]
Not Enrichments [Not available for Quick Segments]
Note:
Quick segments let you build simple segments with a single operator quickly for faster insights.
Quick segments are only supported in environments for individual customers.
Create a new segment with quick segments
1. Go to Insights > Segments.
2. Select New > Create from.
Select the Profiles option to build a segment that is based on the unified customer table.
Select the Measures option to build a segment around measures you have previously created.
Select the Insights option to build a segment around one of the output tables you generated using either the Predictions or Custom Models capabilities.
3. In the New quick segment dialog box, select an attribute from the Field dropdown.
Etc.


NEW QUESTION # 42
Hotspot Question
The marketing team at your organization generates leads using form submissions in Dynamics
365 Customer Insights - Journeys.
The marketing team then nurtures the leads to hand-off to the sales team. If accepted, sellers will work the leads using Dynamics 365 Sales.
Leads are considered to be stale if they are NOT ready to be accepted after six (6) months.
You need to create a bulk deletion job to delete stale leads as long as they have a Parent Contact.
You used a saved view to start the query but need to complete the criteria.
What should you configure? To answer, select the appropriate operator or value to be added for each search criteria.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Lead Source Type - Equals Teleprospect
This ensures that only leads generated through these sources are considered.
Since the marketing team generates leads using form submissions and nurtures them before handing them off to the sales team, the Teleprospect source is the most relevant. "Teleprospect" typically represents leads generated through proactive outreach efforts, such as telemarketing or lead qualification campaigns, which aligns with the nurturing process described.
Choosing Teleprospect ensures that the bulk deletion job only removes stale leads that have not progressed in the sales cycle after six months.
Sales Ready - Does not equal
This filters out leads that have not been accepted by the sales team, ensuring only unaccepted leads are deleted.
Parent Contact for Lead - Contains Data
This ensures that only leads with a linked Parent Contact are deleted, as required.
These filters ensure that only stale leads older than 6 months that have not been accepted by sales and have a Parent Contact are deleted.


NEW QUESTION # 43
You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need lo ensure that business process flow duration values are calculated.
Solution: When closing an opportunity, use the close as won dialog without completing the business process flow. Does this meet the goal?

  • A. Yes
  • B. No

Answer: B

Explanation:
* Using the Close as Won dialog without completing the business process flow does not ensure that the business process flow duration is calculated. The process flow needs to be marked as completed or transitioned to an inactive state for duration values to be captured.
* Simply closing an opportunity as won without completing the flow may bypass the finalization of process flow metrics, hence the goal is not met in this case.


NEW QUESTION # 44
......

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